Reporting Repair & Maintenance Issues

There are lots of ways for you to report any problems in your accommodation to us. Don’t wait until an inspection or until you move out, we’re here to help and want to hear from you all year round.

Come and see us

The best way to report maintenance is by dropping in to your accommodation reception point.

Cygnet Wharf & Lincoln Courts Reception is open 24/7

Viking House Reception is curently open 10am until 4pm, Monday to Friday

Email us your repair 

Call us

If you are reporting maintenance during normal office hours then please call Accommodation Services on 01522 886231 and we can take the details of the maintenance request for you.

However, if you are reporting maintenance outside of office hours then please call the 24/7 Security Team on 01522 886062 who are here 365 days a year and are happy to help!

Please remember

When reporting a problem, try to include as much information as possible;

  • Full details of what the problem is
  • Location of the fault (including which residence you live in and your apartment and room number)
  • Your name, email address and telephone number

Once a report of a required repair is received our Facilities Team will arrange for one of their team or a contractor to attend your room or apartment. We will always attempt to make you aware that we are at the apartment by knocking on doors. However, if you are not in, the facilities team do have keys / key cards to access all areas as necessary and will seek to arrange the repair/replacement of non-working items as soon as they can.